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Data deletion

How to ask us to delete the personal data we hold about you.

Draft for your review. Have it checked before publishing.

How to request deletion

  • Email contact@tdlworld.com with the subject "Delete my data", or call or WhatsApp +91 90967 62626.
  • Tell us the name, phone number and email address you used with us, so we can find your records.
  • We may contact you once to confirm the request is really from you.

What we delete

  • Your contact details and enquiry history
  • Message logs and recipient numbers stored for you in Rising API
  • Any company data you shared with us for support or customisation

What we may keep

Invoices and payment records that tax and accounting law requires us to retain. These are kept only for the period the law requires and are not used for anything else.

How long it takes

We complete deletion within 30 days of confirming your request and tell you when it is done.

If you received a WhatsApp message through our service

Messages sent through Rising API come from our customers' businesses. To stop them, reply to the sender or block the number in WhatsApp. To have your number removed from our systems, contact us as described above.

See also our Privacy Policy.